Exchange/Return Policy

We are sure you will love your purchase!

However, please know that customer satisfaction is our number one priority at LENOZELLA JEWELRY. If you are unsatisfied with your purchase, you can receive store credit, or exchange your pieces within 3 business days after received. Please note exchanges take 2-8 business days to process. Full refund is only available for when it is a production mistake on our end. Such case must be notified within no longer than 2 business days after merchandise was delivered. Please note in case of a refund, refunds may take anywhere from 2-5 weeks to process. This depends on your bank and we have no information on how they process refunds.

Fine jewelry pieces will be charged a 20% re-stocking fee for any exchange. 

LENOZELLA JEWELRY is not responsible for any extra shipping charges to undelivered addresses or return to sender fees. If a customer declines to pay duties and leaves package abandoned, we will not be able to provide any sort of refund. Customers should familiarize themselves with their custom policies before placing an order.

We apologize for not being as flexible with our international orders, but please understand each country’s policy is out of our control.

If you have further questions, please e-mail: