Refund policy

RETURNS & REFUNDS

We want you to enjoy your Lenozella purchase. Return options depend on whether you purchased online or in our store.

ONLINE PURCHASES

Eligible online purchases may be returned within 7 days of the purchase date. Once your return is received, inspected and approved, your refund will be issued to the original payment method.

Please email info@lenozella.com before sending an item back for return instructions.

IN-STORE PURCHASES

Eligible in-store purchases may be returned within 30 days of the purchase date for store credit only. Refunds to the original payment method are not available for in-store purchases.

ITEM CONDITION

Items must be unworn, undamaged and in their original condition. Please provide your receipt or proof of purchase.

SALE ITEMS

All sale items are final sale and cannot be returned or exchanged.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, email info@lenozella.com with your order number and clear photos so we can review the issue.